Terms and Conditions Of Sale
All orders are accepted under the following terms and conditions, which constitutes a legally binding contract. Customers are advised to read this carefully before signing. Orders can only be accepted by fully completing the Order Form.
Important notice for customers placing an order
Orders are accepted on the basis that the following information, given at the time the order is placed is accurate and correct. Unless otherwise stated on the order form, the quotation provided assumes that the site is adequately prepared with required services laid on.
All site preparation is the responsibility of the customer
If the customer requires advise on what foundations / site preparation they require, this should be requested by e-mail, or in writing, stating details of the site in question (preferably with photographs / drawings / sketch maps, etc). Site visits can be arranged if it is felt necessary to understand a difficult issue. Timberspecs reserves the right to make an additional charge if the building cannot be installed due to poor site preparation.
Please remember that timber is a living organic product that will react to changes in the environment. Timber is affected by the prevailing weather and natural aging can cause fading over time. Some cracking of the timber components may occur (especially after extreme weather conditions) and this is entirely normal for a natural material. Although this is not the case with laminated timbers.
Timberspecs Uk Ltd will provide an accurate quotation, based on a technical layouts / specifications provided by the customer. In circumstances where a customer requires assistance with the preparation of technical drawings, Timberspecs Uk Ltd will arrange this service for an additional charge. This charge is payable up front but will only be deducted from the final price, if an order is placed for a building from these drawings.
Under no circumstances do we remove asbestos, or items which we suspect to contain asbestos, from your property. This must be disposed of correctly, with your County Council, before we begin any work on your property.
Positioning your building
The building foundations must comply to the planning application and the site must allow sufficient room for the build team to work within the designated build area and that any other work, such as electrical, gas or groundwork installations are completed before erection of the building begins. Where ever possible you should allow 600mm (2ft) around the building, to allow easy access for subsequent re-treatment of the structure.
If your site is more than 2 degrees out of level (which most people can detect by sight) then we do not class this as flat and level. If you can detect a fall in the ground level, it is best that the site is surveyed and a quote provided to correct this. If we arrive on site and find that the order does not correspond to what has been quoted for, this will require discussion with the customer. We will advise the customer of what is required and any additional charges relating to this (please note it is very rare that the information given by the customer is so inaccurate at the time of order, that additional charges are required).
Old foundations more often than not need to be relaid. This is especially true where an existing base has been extended to accommodate a larger building. It can be difficult to determine if a base needs to be re-laid until the site has been cleared. Where it is found that a foundation base needs to be re-laid this will be discussed with the customer (regardless of who is erecting the building, the building should only be built on a correctly prepared foundation base).
This will be by the appropriate size truck or lorry, so please let us know if you have any access difficulties that the vehicle may encounter. Also clear access should be provided to the construction site where the base / building is to be erected (quite often height can be a problem for accessing a property with large panels, lengths of timber, or logs, please discuss this with us if you have a concern). If transhipping is required due to the clients difficult access this will be at the client’s cost.
We will always try to adhere to a start time, where we can, although it is not always possible due to factors beyond our control, e.g. the weather. We will always attempt to have sufficient materials available and labour to complete the task, if requested by the customer. We reserve the right to a reasonable extension of time to complete any contract.
We cannot be held liable for any losses caused by, or due to, failure to deliver goods, or services by, or on, a specific date. Delivery and installation times are best estimates and based on the information provided by the manufacturers and / or the delivery company. NB if the customer has any special requirements in regard to delivery dates / times these should be passed in writing to Timberspecs Uk Ltd, so that this can be discussed between all parties to check if these requirements can be met.
This should always be checked by the customer, with their local planning office. We do not accept any liability for costs incurred due to the incorrect positioning of a building, or structure. If you are in anyway uncertain about the building regulations for your area, please consult your local planning office for advice, before purchasing your building,
Terms of settlement
Our Standard terms of payment are 50% deposit, followed by a 40% payment just prior to delivery (i.e. once the order is ready to leave the factory) for the supply of the building and a final payment 10% due on erection. Where it is impossible to complete all the individual elements of the schedule, due to factors beyond our control, then those elements that have been completed must be paid for in full. Any outstanding elements will be completed at the earliest opportunity. Delays caused by the customer resulting in us being unable to complete the schedule of work, cannot be used as a reason for withholding payment for any element of the schedule already completed. Please note that the building and all materials remain the property of Timberspecs Uk Limited until all invoices are fully paid.
Under these circumstances we retain the option of requesting a pro-rata stage payment from the customer. Our preferred method of payment is by bank transfer (this can be paid into any branch of the HSBC), cheque or bankers draft, made payable to Timberspecs UK Ltd.
An order for services can be cancelled at any time, up to the commencement of the contract. The specifications are correct at the time of publications but are subject to alteration, or withdrawal, at any time without notice.
It is our policy to seek constant improvement to the design and quality of our products. We reserve the right to amend or alter the specification at our discretion, when such changes may be deemed desirable, or necessary.
At the time of placing your order, we shall advise you of the guarantee supplied by the manufacturer of our product, building or structure. We cannot be held responsible for damage arising from acts of god (e.g. flooding, earthquake etc), or acts of terrorism or war.
Shrinkage, splitting, cracking or swelling due to prevailing conditions (whilst we aim to use products / manufacturing methods that minimise these issues we cannot guarantee that some of these will not occur).
Following delivery to site, insurance of buildings and materials against loss or damage (excluding manufacturing defects) is the responsibility of the customer. Timberspecs Uk Ltd shall not be liable for any losses, or damage (whether direct or indirect or consequential) however arising which may be suffered by the customer.
If you choose to erect the building yourself, or hire your own build team to erect the structure Timberspecs Uk Ltd will not be held responsible for problems with the erecting and / or completion of the structure.
As it is not possible to complete the contract within one day and as such materials will be left on site until the contract is completed. Where this happens we will leave materials (wherever possible) in such a manner as to cause as little inconvenience as possible.
Timberspecs Uk Ltd has a policy of continual development and improvement and therefore reserves the right to improve specification without prior notice.
All dimensions shown on any technical drawings are subject to tolerances within the manufacturing process and as such the final sizes and dimensions may have a slight variation in the finished construction.
We require our staff to comply with health and safety law and best practises. This means that we do not ask our staff to perform tasks which could result in injury either to themselves or members of the public.
If any of the erecting team require any additional materials ie screws, nails etc Timberspecs Uk Ltd will supply these for the men. Some of our customers in the past have been willing to purchase these items on our behalf which is perfectly acceptable but all invoices must be made out to Timberspecs Uk Ltd. We will then reimburse the customer the exact amount on the Invoice. All purchases made on behalf of any of the men must be cleared with Timberspecs Uk Ltd before the purchase of any item is made. We require our customers to supply electricity in order for our erectors to run their power tools. We request that power is made available for the erectors to be able to run their power tools and Caravan if applicable. If mains power is not available on site we can hire a Generator but the cost of this would be passed onto the customer.
On the instruction of the factory the men are to have £10.00 per day food money per man which totals £280.00 per week on an erecting team of four whilst they are on site. Again, some customers are happy to pay this out and to be reimbursed by Timberspecs UK Ltd, which is perfectly acceptable as long as the £10.00 a day per man is adhered to. Alternatively we will pay £280.00 into the customer’s bank account to enable them to take the money out to take them to the Supermarket. We would appreciate it if the customer could once a week drive the men to the Supermarket so they can get their weekly shop.
Your statutory rights are not affected by these terms and conditions.